Frequently Asked Questions
What are my payment options?
Party Products Australia accepts the following payment options:
1. Visa and MasterCard2. Paypal3. Direct Deposit4. Cheques and Money Orders5. Purchase Orders
Please note that orders will not be processed until payment has cleared, so paying by cheque, money order or direct deposit may delay your order by several days.
N.B: Your credit card will be charged in the name of PartyProducts Australia or Gorry Pty Ltd.
What currency are the prices on the website?
All prices listed on our website are in Australian Dollars and include the 10% GST charged by the Australian Government.
Will I be charged GST?
All prices on www.partyproducts.com.au website include GST for Australian residents. For international orders, GST will not be applied.
Are our online transactions secure?
Party Products Australia is concerned with security. All money transactions are done via 3rd party trusted companies like e-Way and PayPal. They use strong encryption technology and are regarded as the leaders in online security.
If you are concerned about paying for your order over the internet, you can call us on 07 3076 0087 to pay over the phone.
Can I order by phone?
Orders can be placed over the phone by calling us on our toll free number 07 3076 0087. One of our friendly customer support representatives can assist you with your order.
Do you have a printed catalogue?
We are an online party shop and do not have printed catalogue that can be sent in the mail. However our entire range of 14,000 party decorations are on our website. So we ask that you browse our website to get product details and pricing.
How do I know the products I want are in stock?
Our website is designed to only show products we currently have in stock and can be shipped immediately. If a product becomes unavailable it will not be visible to you on the website. However, at times this stock count might be wrong due to wrong data entry or a damaged product is taken off the shelf and the database has not been updated.
Under normal conditions, to the best of our knowledge, items on our website are available to ship to you within the advertised time frame.
If you have any questions about this, please email us at firstname.lastname@example.org or call us on 07 3076 0087.
Do products arrive assembled?
Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.
Will I receive my balloons inflated?
When you order either latex or foil balloons, you will receive them uninflated unless otherwise stated. As much as we would like to send you the balloons already filled with air, doing so would only result in burst balloons at your doorstep.
Will I receive a confirmation of my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and has left our warehouse, you will receive a second email containing the couriers delivery and tracking information. Order and shipping confirmation emails are sent to the email address given at checkout.
Do you ship internationally?
Party Products Australia can ship your order anywhere in the world. All of our delivery charges need to be quoted individually for international orders.
We recommend that you add your items into the shopping cart as usual. Then start the checkout process and select as Delivery Method "Overseas". We will then contact you via email with the cost for your goods. At that point you can accept the order or cancel it without occuring any charges to your credit card.
For international orders who is responsible for taxes and duties?
Please note that it is your responsibility to pay for any customs duties and taxes that may be incurred in your country. Most countries have a limit on the value of the goods before there are taxes due. This value varies from country to country and it is your responsibility to get your country specific facts, information and regulations prior to placing an order with us. Party Products Australia will not be responsible for fees/damages associated with non compliance.
Shipping and Courier Companies
We are using a network of different courier companies to deliver our orders. Party Products Australia reserves the right to select the method of shipment and the courier company.
For all the details on our shipping terms and courier companies read on our Shipping Terms.
I need my order quickly?
If you require your order the next Business Day you have to select the Express Delivery method during checkout or contact us on 07 3076 0087 to discuss the options.
Please note that next business day delivery only applies for destinations within the Australia Post Express Courier network. If your courier shipping charge is extraordinarily large we reserve the right to contact you to discuss payment of extra shipping charges.
if your delivery address falls outside the next Business Day delivery we will contact you with a quote price for your approval prior to shipping.
NB: Northern Territory is exempt from next business day Express Post delivery as all parts of Northern Territory fall outside of the Express Post network.
By what time do you need my order for next day delivery?
All next business day delivery orders have to be received before 10am Queensland time. This allows us enough time to pack and have your goods ready for the courier pickup time.
Products that cannot go via the Express Shipping method
All 10cm, 22cm and mini shape air filled foil balloons are unable to be shipped by express post due to them being too fragile to transport in satchels. They are also classified as a restricted product by airlines (can explode or pop in transit).
All Tablecloth Rolls, Photo Props, Pinatas (excludes flat pack Pinatas), Sign In Sheets, large cutouts and other miscellaneous large items are not able to go via Priority Express Post due to their size, shape and weight and therefore can only be shipped by Road.
Dangerous Goods surcharge
Sparklers, Party Poppers and Aerosal Cans are subject to the Dangerous Goods Code and can only be shipped by Road Courier and WILL incur additional shipping costs.
Will I receive shipment confirmation and how do I check the status of my order?
Once we dispatch your order you will receive an email with the courier's tracking number and online tracking tool. In the first instance use this information to check on the status of your order.
Alernatively please call us on 07 3076 0087 or send us an email at email@example.com with your order number.
What are my shipping options?
Party Products Australia offers standard shipping and Express overnight shipping. We are using a network of different courier companies to deliver our orders. We reserve the right to select the the courier company based on your delivery location.
We will use all reasonable efforts to deliver your Products to you within the estimated delivery time indicated by Australia Post;however, we do not guarantee that we will deliver within this time frame.
Do I have to sign for the delivery?
We strongly recommend you request a signature when your items are delivered; however we offer you the opportunity to have your parcel left by our courier if you are not home to receive the goods. Please note that if you request your parcel to be left, Party Products Australia takes no responsibility for the parcel being lost or stolen.
Please write any instructions for the courier in the comments box at checkout.
I wasn't there to sign for the delivery. Can it be resent?
Party Products Australia delivery charge covers the courier delivering to the shipping address you gave us during the checkout process. Our courier charges us the same fee every time we have resend the parcel to your address. So we think it's only fair that if you didn't give us instructions to leave the parcel or you weren't at the address provided, we will need to organise a small re-delivery fee which covers our costs.
RETURNS AND EXCHANGES
What is your refund and exchange policy?
Party Products Australia prides itself with the quality of our products. If for any reason you are not happy with anything you buy from us, simply contact us within 10 business days of receipt of your goods for a full refund or exchange.
To organise an exchange or credit note, email firstname.lastname@example.org with the following details:
1. Your Name2. Order Number3. Product Name/Code4. Reason for exchange
For our full refund and exchange policy, please see our terms and conditions.
What happens with damaged, missing or defective products?
All claims for damaged, defective or missing product(s) must be reported to Party Products Australia within 10 days of receiving your order. Please email us on email@example.com or call our customer service department at 07 3076 0087 to initiate a claim.
Can I cancel or change my order?
Our order processing team is really fast - which is the service you would expect! However, if we have not yet processed your order, you can make alterations. If we have processed your order, we ask that you place a new order. Orders can be cancelled if we have not packed and processed your your order. If you have any questions about this, please email us at firstname.lastname@example.org or call us on 07 3076 0087.
How do I provide general feedback?
We would love to hear from you. We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email email@example.com or fill in our Contact Page.