Privacy Policy

At Party Products Australia, we understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.

If you have opted into our newsletter, we may from time to time send informational e-mails to you concerning Party Products Australia information only. These would be specials or short messages containing information that we think you would want to know. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list by clicking the "Unsubscribe" link at the bottom of every email.

We will NOT sell, rent or share your e-mail address with a third party. We understand that this information is private and will handle it in a responsible manner.

Complaint Handling Policy

Party Products Australia take all complaints and disputes seriously and has a 100% guarantee on its products & services. We will give a full refund if you are not completely satisfied.

Our customer service team will provide reasonable information and assistance to ensure that any complaints are lodged effectively.

Complaints may be lodged by:

Phone - 07 3076 0087
* Email - sales@partyproducts.com.au
   
  Alernatively submit your complaint in writing to:

Party Products Australia
PO Box 266
Kedron QLD 4031 

Party Products Australia has established, and will continue to develop, quality processes for the efficient acknowledgement and processing of complaints. Complaints will be processed in a timely and efficient manner within 2 days of receiving a complaint.

Managing our customer's expectations realistically is Party Products Australia's goal. This involves the careful examination of each complaint and a resolution offered on the basis of that analysis.

If you are not satisfied with the resolution, your complaint will be escalated to a supervisor or manager.

Cookies

A "cookie" is a small text file that your browser keeps on your hard disk, and is very common on the Internet. We use cookies to remember who you are. They also allow us to "remember" what you put in your shopping trolly as you browse through our product selection. However, you can still browse our products and use many of our site features without cookies.

We do not use cookies for any other purpose than making your shopping experience pleasant.