What is our return and exchange policy?
Party Products Australia prides itself with the quality of our products we sell. If for any reason you are not happy with anything you buy from us, simply contact us within 7 business days from receipt of your goods for a refund or exchange. Once this time has elapsed we reserve the right to refuse the return of goods. If the product/s are being returned as they are no longer wanted or you have changed your mind, then a 10% re-stocking fee will be deducted from the original purchase price. If the product is not the exact colour that you wanted after seeing the product image on our website then the product can be returned to us less a 10% re-stocking fee from the original purchase price. The original shipping cost is non-refundable.
Unfortunately due to individual visual colour perception and varying screen resolutions we recommend to use the product description as your guide or contact us to confirm that the colour is the correct shade prior to ordering. We take no responsibility for receiving the wrong colour product.
If the product is ordered in as special order for you then the goods are not eligible for return in part or full. *Please be confident of your purchase in this instance.
Goods found to have manufacturing defects will be replaced at no charge or give you a full refund including shipping charges. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Party Products Australia within 7 business days from the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.
Full Shipping charges are only refundable if we made an error on our part. Otherwise it is your responsibility to pay for the return freight costs. Any returns arriving COD or collect will be refused. Please enclose a copy of your receipt and the return form for all defective or unwanted products being returned.
It is the customer’s responsibility to ensure that all returns are packaged to prevent damage in transit.
The product/s must be as new (unused and undamaged) and with their original packaging intact. Part packages will not be accepted for return. When a product is returned to us we will offer a refund or exchange for goods to the same value purchased. Delivery costs (including packaging and handling fees) are not refundable. We reserve the right to refuse a return on any product that does not meet these requirements.
Please ship your prepaid package to:
If you have any questions about the return of your item, please email firstname.lastname@example.org. Be sure to include your order number and e-mail address with any correspondence.